Returns & Exchanges
At QuestionBeauty, we want you to be completely satisfied with your purchase. If you are not happy with your beauty products, we offer a hassle-free return or exchange within 30 days of delivery for all items in their original condition.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack the products in their original packaging, ensuring all safety seals are intact to qualify for a full refund.
Print and Attach Label
Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your return parcel.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number; your refund will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing